Frequently Asked Questions

HELP, WITHOUT THE GUESSWORK

Answers about choosing your iPad, delivery and support.

Choosing an iPad

Do you sell new and pre-owned devices?

Yes. The product title and condition identify whether a device is new or pre-owned. Check storage, connectivity, colour and condition before ordering.

What battery health can I expect?

Pre-owned devices meet our minimum 85% battery-health standard. Battery life during use varies by model, settings, workload and battery condition.

What is included?

Read the “What's Included” section on your product page. An Apple Pencil or keyboard is included only when the listing explicitly says so.

Will my apps, SIM and Apple Pencil work?

Check the exact iPad generation and its supported software. Wi-Fi + Cellular models support mobile connectivity with a separate carrier plan. SIM, eSIM and Apple Pencil compatibility vary by model. Contact us if you need confirmation before buying.

Delivery and payment

Where do you deliver?

UAE delivery is free within 4 days. Saudi iPad delivery is included in the SAR product price and estimated at 7 days. Customs or courier delays can affect estimates.

Do Saudi customers pay import duties on delivery?

No. Smart Cell Trading (FZE) covers applicable Saudi import duties and taxes. Saudi iPads have no additional delivery charge at checkout.

How can I pay?

Use the secure card or wallet methods available at checkout. Wallet availability depends on your device, browser and supported card. Never send card details, passwords or verification codes by WhatsApp or email.

How can I track my order?

View your order status here. Once dispatched, use the courier tracking link supplied with your shipment details.

Returns and warranty

Can I return my iPad?

Our return window is 7 days. Change-of-mind returns carry a delivery charge of AED 30 in the UAE or AED 150 for Saudi orders. Defective-device returns have no return-delivery charge. See our full return conditions.

What does the warranty cover?

The 6-month functional warranty starts on delivery and covers eligible functional faults. Ordinary battery wear, accidental damage and physical damage are excluded. Read the coverage and submit a claim.

How do I reach support?

Call or WhatsApp +971 50 788 2231, or email support@smartcelltrading.com. Include your order number when contacting us about a purchase.