Warranty Claim

Smart Cell Trading (FZE) provides a 6-month warranty for covered functional faults, starting on the date your device is delivered.

Coverage and exclusions

Accidental or physical damage and ordinary battery wear or gradual loss of battery capacity are excluded. Contact us if you suspect a functional battery fault so we can assess it. The minimum 85% battery-health standard advertised for pre-owned devices applies at sale; it is not a promise that battery capacity will remain unchanged.

Any manufacturer warranty for a new iPad is separate and depends on the device’s eligibility and the manufacturer’s terms. Contact us with the serial number if you need help checking it.

Before you submit

• Have your order number and purchase email ready.
• Describe the fault and when it started.
• Include clear photos or a short video where possible.
• Back up your data before returning a device.

Return process and resolution

Our team will review your request and explain the return arrangements. Covered functional-fault returns have no return-delivery charge. After we receive and inspect the device, eligible claims are handled by repair, replacement or refund. The process is completed within 10 days after we receive the returned device. Refunds are made to the original payment card or account; your payment provider may take additional time to display the refund.

For 7-day returns, see our Return and refund policy. This policy does not limit any applicable statutory consumer rights.

Start your warranty claim

Start warranty claim on WhatsApp, or call +971507882231. Have your order number and claim details ready.

Smart Cell Trading (FZE) · Trade licence SC242056501
VL09-194 Block-C, SRTIP, Sharjah, United Arab Emirates.